Privacy policy
Privacy Policy
Last Updated: [12/5/2025]
At Dar Al Zain Foods, operated under Al Salwa General Trading FZE, we are committed to protecting your personal information and ensuring a safe and transparent shopping experience.
This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.
By using our website, you agree to the practices described here.
1. Information We Collect
We collect only the information necessary to process your orders and provide our services.
Personal Information
When you place an order or contact us, we collect:
Full name
Phone number
Delivery address
Email address (if provided)
Order details
Payment Information
Payments processed through Paymob (Visa, Mastercard, American Express, Apple Pay) are handled securely by Paymob.
We do NOT store or have access to your full card information.
Automatically Collected Data
Shopify automatically collects:
Device information
Browser type
Cookies
IP address (for security and fraud prevention)
This helps us keep our site secure and improve user experience.
2. How We Use Your Information
We use your information ONLY for the following:
Processing and delivering your orders
Contacting you for order confirmations or delivery updates
Improving our services and website performance
Handling refunds, replacements, or customer support
Preventing fraudulent transactions
Complying with UAE laws and regulations
We NEVER use your information for anything unrelated to your order.
3. Sharing Your Information
We do not sell, rent, or trade your personal data to any third parties.
We only share your information with:
✔ Delivery drivers or logistics partners
To deliver your order to the correct address.
✔ Paymob (payment processor)
To securely process card payments.
✔ Shopify (our website platform)
Which stores your information securely and complies with international standards.
None of these parties have permission to use your data for anything other than fulfilling your order.
4. Cookies & Tracking
Our website uses cookies automatically through Shopify.
Cookies help with:
Keeping items in your cart
Saving your preferences
Improving website performance
Preventing fraud
You can disable cookies in your browser settings, but the website may not function properly.
5. How We Protect Your Data
We follow strong security and data protection measures, including:
Shopify’s built-in secure hosting
Encrypted payment processing via Paymob
Restricted access to personal data
Compliance with UAE data protection standards
Although no system is 100% perfect, we take every reasonable step to protect your information.
6. Your Rights
You have the right to:
✔ Access your personal data
✔ Request correction of inaccurate information
✔ Request deletion of your data
✔ Ask how your data is used at any time
To make a request, contact us using the details on our website.
7. Data Retention
We keep your information for as long as necessary to:
Fulfill your order
Provide customer support
Comply with UAE legal obligations
After this period, your data may be safely deleted.
8. Updates to This Policy
We may update this Privacy Policy occasionally.
The “Last Updated” date at the top will always show the latest version.
9. Contact Us
For questions or requests regarding your personal information, please contact us using the support details provided on our website.
